Refund Policy

Introduction

At Krello Ltd Operating As Geliotech, we strive to provide high-quality services and products to our clients. Your satisfaction is important to us. This Refund Policy outlines the terms and conditions under which we accept returns and issue refunds for our products and services.

Service Refunds

  1. Service Satisfaction Guaranteed: If you are not completely satisfied with the service you received, please notify us within 24 hours of your appointment. We will do our best to address your concerns.
  2. Re-Services: If a service does not meet your expectations, we offer a complimentary re-service to correct any issues within seven days of the original service. This must be scheduled within this timeframe, and we ask that you communicate your concerns clearly to our technicians.
  3. Refunds for Services: Refunds for services are only issued if:
    • There is a complete failure in service delivery, i.e., no service was rendered.
    • You notify us within the stated time about your dissatisfaction and have not received a satisfactory resolution through a re-service.

Product Refunds and Returns

  1. Return Eligibility: We accept returns on unused, unopened products within 14 days of purchase. To be eligible for a return, items must:
    • Be in their original packaging.
    • Include the receipt or proof of purchase.
  2. Non-Returnable Items: Unfortunately, we cannot accept returns on:
    • Used or opened products.
    • Products marked as final sale.
  3. Return Process: To initiate a return:
    • Contact us at support@geliotech.co.uk for a Return Merchandise Authorization (RMA) number.
    • Ship the product back to us at the address provided with your RMA number and receipt.
  4. Refund Processing: Once we receive your item, we will inspect it and notify you of the status of your refund. Allow 5-7 business days for the refund to process back to your original payment method.
  5. Exchanges: If you prefer to exchange an item instead of returning it, please inform us during the return process. We will assist you with the exchange.

Final Note

We are committed to providing you with the highest quality of service and products. If you have any questions or concerns regarding our Refund Policy, please send us an email at support@geliotech.co.uk or visit us at Unit 8A, 1-7, culford house, Orsman Rd, Whitmore Estate, London N1 5RA .